Shipping & Delivery Policy

Last updated: October 27, 2026

Thank you for shopping with Pilar Street Coffee Co. This policy explains how we prepare and deliver your orders, the applicable delivery charges, and what to expect after placing an order.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible.

Orders weighing less than 5 kg are generally processed within 1–3 working days. Orders weighing 5 kg or more may require 3–5 working days.

Processing times exclude weekends, public holidays, and courier transit times.

Customers will receive a notification once their order has been dispatched, with tracking information where available.

Shipping Methods & Delivery Times

Local deliveries are arranged through third-party courier services based on destination and availability.

Delivery times are estimates, not guarantees, and begin once an order has been dispatched. Actual delivery schedules may vary due to courier availability, traffic, weather conditions, or other circumstances beyond our control.

Delivery Coverage & Rates

Pilar Street Coffee Co. offers standard local delivery within a 30-kilometer radius of our dispatch location in New Manila, Quezon City.

Delivery charges are determined by the distance between our dispatch location and the customer's delivery address.

Delivery Distance	Delivery Fee
Up to 10 km	₱250
Over 10 km to 20 km	₱350
Over 20 km to 30 km	₱380

Delivery zones are determined using geographic distance rather than actual road distance. Applicable delivery charges are displayed at checkout.

Free Delivery

Complimentary local delivery is available for orders totaling ₱2,500 or more, within our standard 30-kilometer delivery area.

The minimum order value is calculated before shipping charges.

Free delivery does not automatically apply to destinations outside our standard delivery area.

Deliveries Beyond 30 Kilometers

Orders with delivery destinations beyond our standard 30-kilometer service area are handled through separate shipping arrangements.

Customers are requested to contact Pilar Street Coffee Co. before placing an order to confirm delivery availability, applicable shipping charges, and estimated delivery times.

Delivery arrangements outside our standard coverage area are subject to courier serviceability and confirmation by our team.

Order Tracking

Once your order has been dispatched, we will send a confirmation through the available contact information.

A tracking number or delivery link will be provided when supported by the courier service. Please note that tracking information may take some time to become available or update.

Shipping Destinations

We currently arrange deliveries within the Philippines.

Automatic local delivery rates are available only for eligible destinations within our standard 30-kilometer service area.

For deliveries elsewhere in the Philippines, please contact us to discuss available shipping arrangements and applicable charges.

International shipping is not currently offered through our standard checkout.

Address Accuracy

Please ensure that your delivery address, postal code, and contact details are accurate and complete before placing your order.

Contact us as soon as possible if you need to correct your delivery information.

Incorrect or incomplete addresses may result in delivery delays or additional courier charges.

Lost, Damaged, or Delayed Packages

If your order arrives damaged, is significantly delayed, or appears to have been lost during delivery, please contact us so we can investigate and coordinate with the courier.

We will assist in resolving delivery-related concerns in accordance with our applicable store policies and consumer protection laws.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us within one hour of placing it.

We will do our best to accommodate requests before order preparation or dispatch. Once an order has been handed over to the courier, changes or cancellations may no longer be possible.

Approved refunds will be processed in accordance with our Return & Refund Policy and applicable consumer protection laws.

Questions?

For questions about deliveries, shipping charges, or destinations outside our standard service area, contact us at pilarstreetcoffeeco@gmail.com or through our Contact Information page.